Refund Policy

At Vape Craft co, we strive to provide our customers with the highest quality vaping products. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we offer a comprehensive refund policy to ensure your satisfaction.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • The refund request must be made within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order number, must be provided.

Refund Process

If you meet the eligibility criteria, please follow these steps to initiate a refund:

  1. Contact our customer support team at 469-206-6173 to request a refund.
  2. Provide the necessary information, including your order number and reason for the refund.
  3. Our customer support team will review your request and provide further instructions.
  4. Once your refund request is approved, you will be provided with a return shipping label.
  5. Package the product securely and attach the return shipping label.
  6. Ship the product back to us using a reliable shipping method.
  7. Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria.
  8. If the product is deemed eligible for a refund, we will initiate the refund process.
  9. The refund will be issued to the original payment method used for the purchase.

Exclusions

While we strive to accommodate all refund requests, there are certain situations where refunds may not be granted:

  • Products that have been used or are not in their original packaging.
  • Products that are damaged due to misuse, negligence, or accidents.
  • Products that are not eligible for return due to hygiene reasons, such as e-liquids.